Refund policy
Our Promise
At Misk Boutique, we want you to feel completely confident when shopping with us.
If something isn’t perfect, we make returns simple, fast, and stress-free.
We design with love and precision — and we extend that same care to your experience after purchase.
5-Day Hassle-Free Returns
You may request a return within 5 days of receiving your order.
We offer a no-questions-asked return policy, as long as the item meets the following conditions:
- Unworn, unused, and unwashed
- Original packaging and tags attached
- Not part of final sale or non-returnable items
No explanations needed. If it doesn’t work for you, we’ll take it back.
Free First Return (Per Order)
To make your experience even smoother, we offer: Free return shipping on your first return per order
After your first return request in the same order, standard return shipping fees may apply.
This allows us to keep pricing fair while still giving you a risk-free first experience.
Refund
Once your return is received and inspected, your refund will be processed to your original payment method.
Processing times may vary depending on your bank, typically 7–14 business days
Non-Returnable Items
For hygiene and quality reasons, the following items are non-returnable:
- Final sale items
- Gift cards
- Customized or made-to-order pieces
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
We will immediately arrange:
- Free replacement, or
- Full refund including shipping
Note: Replacements are subject to stock availability.
How to Start a Return
Simply contact our customer care team via:
Email: support@misk-boutique.com
WhatsApp: +971 58 599 4855
Include your order number, and we’ll handle the rest.
No complicated forms. No stress.
Note: This policy is in accordance with UAE Federal Law No. (15) of 2020 on Consumer Protection, and is subject to change based on government regulations.