Return and refund policy

At MISK, your satisfaction is our top priority. We strive to offer high-quality clothing and an enjoyable shopping experience. This policy outlines your rights regarding returns, replacements, and refunds in compliance with UAE consumer protection laws.

Return Policy

You may return eligible items within 14 days from the date of receipt, provided the following conditions are met:

  • The item is unused, unwashed, and in its original condition with all tags and packaging intact.
  • The item is not part of a non-returnable category (e.g., Gift Cards).
  • You provide the original proof of purchase (order confirmation, receipt).
Non-Returnable Items:
  • Items marked as final sale or clearance
  • Gift Cards
  • Items that have been worn, damaged, or altered by the customer
  • Customized or made-to-order garments

Replacement Policy

If you receive an item that is:

  • Defective
  • Damaged during delivery
  • Incorrect (wrong size, color, or product sent)

Please notify us within 48 hours of delivery. We will arrange for a free replacement or exchange. To facilitate the process, we may require clear photos of the issue and original packaging.

Note: Replacements are subject to stock availability.

Refund Policy

Refunds will be issued in the original form of payment or as store credit, based on your preference, in the following cases:

  • If the item is returned and approved under the return policy
  • If a replacement is unavailable
  • If the order is cancelled before shipment
Refund Timelines:

Refunds to credit/debit cards may take 7–14 business days, depending on your bank.

Return Shipping Costs
  • Returns due to personal preference (e.g., change of mind or incorrect size selection): Customers are responsible for return shipping costs.
  • Returns due to order issues (e.g., defective items or items sent in error): We’ll cover the return shipping costs.

How to initiate a Return or Exchange

To initiate a return, replacement, or refund:

  1. Contact our customer support at support@misk-boutique.com or WhatsApp: +971585994855.
  2. Provide your order number and reason for return.
  3. Follow the instructions provided by our team for shipping or collection.

Cancellation Policy
  • Orders can be cancelled before shipment by contacting customer service.
  • If the product is shipped, the order must be returned as per the return policy.

Contact Us

For any questions or support, contact us at:

📧 Email: support@misk-boutique.com
📞 Phone/WhatsApp: +971585994855
🕒 Working hours: 10 AM – 5 PM UAE Time, Monday to Saturday

Note: This policy is in accordance with UAE Federal Law No. (15) of 2020 on Consumer Protection, and is subject to changes based on government regulations.